Magnus knew he didn’t make a mistake and requested to

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After our intervention, the issue was resolved successfully, and he was able to withdraw the full amount. In the live casino area of the site ジョイカジノ, there are multiple live dealer games including some VIP tables. These live dealer games include options like live roulette, Deal or No Deal, baccarat squeeze, Casino Hold’em, and Dream Catcher. When you become a VIP member at Joy Casino, you can enjoy exclusive perks not available to regular players. Once they have reached enough points, they are invited to become a VIP member.

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Magnus won SEK31,000, completed the wagering requirements, got his account verified and requested a withdrawal. On the following day, he was denied of his winning due to broken bonus terms and conditions. Magnus knew he didn’t make a mistake and requested to communicate with someone else then his ex-partner, Sandra, who happened to work for the casino. Johanna took over the case, but that didn’t change the casino’s mind and they started their investigation. The casino never updated the player on the case and it remained unresolved.